Frequently Asked Questions
Answers about shipping, returns, gifting, personalization, and your account.
Can’t find what you need? Reach out any time.
Ordering & Shipping
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location within Canada and the shipping method selected at checkout.
Absolutely. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Yes. That’s one of the benefits of shopping with Daesee. Discover products from multiple independent businesses and complete your purchase through one convenient checkout.
Returns & Exchanges
If you’re not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery in their original condition. Please review our Return Policy for complete details.
We’re sorry to hear that. Please contact us within 48 hours of receiving your order, along with photos of the item and packaging, and we’ll work with you to make it right.
If an item is eligible for exchange and inventory is available, we’ll be happy to assist. Please contact our team to discuss your options.
Gifting, Wrapping & Personalization
Yes! Gift wrapping is available for selected orders. You can choose this option during checkout.
Absolutely. Add your message during checkout, and we’ll include a beautifully printed gift note with your order.
Yes. Create your own gift box by selecting products from across our collection, or choose one of our thoughtfully curated gift boxes for any occasion.
Yes. We offer custom corporate gifting solutions for employee appreciation, client gifts, and special events. Contact us to learn more.
Sale & Final Sale Items
Sale items may be eligible for return unless marked as Final Sale. Please refer to the product page for specific return eligibility.
Final Sale items cannot be returned or exchanged unless they arrive damaged or defective.
Account, Membership & Contact
No. You can check out as a guest or create an account to save your information, view your order history, and enjoy a faster checkout experience.
Our team is always happy to help. Reach out through our Contact page or email us anytime, and we’ll respond as soon as possible.
We’d love to hear from you. Visit our Partner With Us page to learn more about our wholesale and partnership opportunities.